Contact Information
Please email sales@think-kookie.com with any questions,concerns or suggestions.

Ordering
Orders are processed and shipped Monday- Friday with exception of Holidays. Order processing times vary; however, most products are ready for shipment within 2-5 days. The current status of processing times are noted in product descriptions. Customized Orders are handled on a case-by-case basis.

Backorders
While we make every attempt to keep inventory levels up-to-date, occasionally an item ordered may become unavailable. If an item ordered is out-of-stock, you will be notified promptly via email; when possible we will inform you of the expected date the item will be back in-stock. You will have the option of holding, changing or canceling the order. If we have not received a response to the backorder notification your order will be cancelled.

Pre-orders
Preorders are placing an order for a product that's not yet in stock. Preordering ensures that you will recieve the item as soon as it is available. A 50% deposit is required at checkout and the final 50% is due when the product becomes available. The 50% deposit is not refundable. If you decide to cancel the order, you will recieve a merchandise credit for your deposit amount.

 

To place the preorder, order as you normally would and complete checkout. Only 50% of the purchase amount will be charged to your account. The remaining payment will be charged the day of shipment. Contact customer care with any questions.

Special Requests
Please feel free to email us with any special requests and we would be happy to work with you.    email: sales@think-kookie.com

Payment
For your security and convenience, payments are processed using Google Checkout. We accept payment from the following payments:Visa, Mastercard ,American Express and Discover.

Shipping Charges
The following shipping rates for orders placed in the US will be applied per order:
Items are typically shipped via USPS.

- For international orders please contact us at sales@think-kookie.com for shipping quotes and details.

- We are unable to ship to P.O. Boxes.

- If you require shipment to an APO/ AFO/ FPO address you must contact customer care PRIOR to ordering as merchandise eligible for military shipping is limited, additional delivery time is required, and additional shipping charges may apply.

Return Policy
kookie is proud of the quality of the products we offer and hope that you will be fully satisfied with your purchase. If you are not happy with your purchase please contact our customer care within 7 days of receipt of the merchandise to arrange a return. All returns must be made by following our return process. Items returned, not in accordance to our return policy are NOT eligible for refund or credit.

Before returning merchandise please be sure to follow our return process:
1. Contact our Customer Care at sales@think-kookie.com within 7 days of receipt of merchandise to receive a RETURN AUTHORIZATION NUMBER.
2. Once you have a RA NUMBER please ship your return to:
kookie
15 Belmont St
Amesbury,MA 01913
Att: Customer Care - RA # (insert your # here)
3. Returns must be postmarked within 10 days of receipt of merchandise. After 10 days, all sales are final.
4. You must include your Return Authorization number on the front of package.
5. A COPY of your sales receipt, with your Return Authorization number clearly written on it, must be included with all returns.
6. Your return must be shipped with postage paid, with Delivery Confirmation/ Tracking, and insured for full purchase price. We Cannot accept C.O.D. packages. Items that are lost or damaged and are not fully insured will be the responsibility of the customer.
7. Items must be returned in new, unused condition, and be in original packaging with all tags/labels attached. We cannot accept return of items that appear to be used or handled in a manner that will not allow us to resell.

Refunds are issued as the full purchase price less shipping and restocking fee if applicable. Items that require a restocking fee will be noted in the product descriptions.

*Please note:
-We do not refund shipping or gift-wrapping charges.
-Please make sure your shipping address is correct. Unauthorized Returns, as well as, undeliverable shipments due to incorrect shipping addresses and refused deliveries, will be charged a second shipping charge plus 25% handling fee.
-Shipping charges will be deducted from refund total on orders originally qualifying for free shipping. A shipping and handling fee will be applied if returned items reduce total sale to below $100 and qualified for free shipping.


Non- returnable items
Not all merchandise is eligible for a return, refund, or credit. Custom Order items, such as, personalized merchandise, handmade items, or Special Request Orders (an item not generally sold on our website or one that has been requested to be altered by the customer) are not eligible for return. All sales will be final. Swim wear and under garments are not eligible for return or exchange. All sales will be final. Pre-Orders are not eligible for return or exchange. All sales will be final. Additional items not eligible for return will be noted in the product details and/ or during the checkout process.

Defective or Damaged Items
If you have received a product that you feel is defective or has been damaged during shipment please contact Customer Care immediately. All sales are final after 10 days of receipt of merchandise. Defective or Damaged items will be exchanged and your return shipping charges will be refunded. Please Note: Defective or Damaged items are not charged restocking fees or second shipping charges.


Sales Tax
We are required by law to collect a state sales tax on orders shipped to the state of Massachusetts. For all orders, a 5% sales tax will be applied. No sales tax will be charged if the delivery address is located out of the state of MA.